Zone Psy ConsultationPsychoanalytic organisation
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Data protection

Your information stays in safe hands.

What is said in consultation is confidential, and what you share with us on this website is just as confidential. Here, in plain terms, is what we collect, why, and what you can ask for.

Only what is neededOnly what is needed to arrange an appointment.
Nothing is stored on the siteNo database: your request arrives by email.
No advertisingNo advertising cookies, no audience tracking, no third-party services.
Your rights respectedAccess, correction, deletion: simply ask.

What we collect, and why

Form data

Last nameFirst nameEmailPhone (optional)Town or postcodeIn person or videoReasonMessage

Your town is used only to suggest the nearest consultation location. No other data is requested.

What for

To process your request and contact you to arrange an appointment. Nothing else: no commercial use, no resale, no newsletter.

Legal basis: your consent, given by ticking the box on the form.

Particular care for your health

The reason for a consultation request may reveal health-related information. This data is handled with enhanced confidentiality, only by the people arranging your appointment.

There is no need to describe your situation in detail on the form: a few words are enough. You can talk about it, if you wish, at the first meeting.

Who has access, and for how long

How your request travels

Your request→Zone Psy Consultation coordination→Your practitioner, once the appointment is set

Your request arrives by email in a professional mailbox reserved for the coordination. Only the necessary information is then passed on to the practitioner who will see you. Nobody else has access to it.

Data controller: Zone Psy Consultation — Hervé Dellière, sole trader, 61 Rue du Rouet, 13008 Marseille, France. For the support they provide, each practitioner is responsible for their patients' data within their own practice.

Retention period

3months

Requests that do not lead to ongoing support are deleted no later than 3 months after the last exchange.

Patient records

Clinical notes taken during support never pass through this website. They belong to the record kept by each practitioner, stored securely in accordance with the regulations applicable to health data.

Browsing, payment and cookies

Cookies and tracking

No advertising cookies, no audience tracking. No cookies are set. The site only remembers, in your browser, your chosen language and, for the duration of your visit, the fact that the assistant's help bubble has already been shown. This information stays on your device and is never transmitted. If you install the Zone Psy app, some pages and images you have already viewed are kept on your device so they work offline; they contain no personal data and nothing is transmitted. Notes in “My notebook” are stored only on your device, encrypted if you set a code; they are never sent to the practice or over the internet, and you can erase them at any time. To block abusive form submissions, an anonymised, non-reversible fingerprint of your IP address is kept for no more than one hour, then deleted.

Fonts and images are hosted on our own server: your browsing is not shared with any third-party service.

Payment

No banking data passes through this website. For a video consultation, payment is made on the payment provider's secure page, via a link sent once the appointment is confirmed.

Your rights

You can ask us at any time what we know about you, have it corrected or have it deleted. We reply within one month at most.

  • Access
  • Rectification
  • Erasure
  • Objection
  • Restriction
  • Withdrawal of consent
Write to zonepsy@zone-product.com Complain to the CNIL (French data authority)

Last updated: October 2026 · Legal notice